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Operations Officer

Job Type:

Full Time

Reporting To:

OCC Manager

About the Role

The Operations Officer reports to the OCC Manager. The Operations Officer is responsible for the efficient and accurate dispatch of Freedom II aircraft (international and domestic operations). The Operations Officer is responsible for working effectively with the OCC Manager to ensure flight operations are planned in accordance with OTARs, Freedom II SOPs, and any additional regulatory requirements (FAA Ops Specs, State AIPs, etc.)

Advises the appropriate personnel of potential delays or cancellations. Relies on experience, judgment, and company procedures to plan and accomplish goals. Works under OCC supervision. A strong background in dispatch and scheduling is required, along with excellent communication skills.

Specific Responsibilities and Duties

  • Being knowledgeable and compliant with all standards set forth in the OTARs, Freedom II OM suite, and OpsSpecs

  • Knowing Freedom II aircraft performance and limitations, crew duty limits, airport operations, and company operations manual requirements and restrictions to make appropriate judgements on operations

  • Working with the OCC Manager and crew members to identify risks and develop a mitigation plan through the initiation of airport and operational risk assessments on all flights coordinated, facilitated and dispatched while complying with all federal, international, company and departmental guidelines

  • Reviewing NOTAMS/Restrictions to Operations at all destination and alternative airports in the planning process

  • Maintain familiarity and utilization of flight scheduling software and other aviation related programs and resources

  • Coordinating with international handlers, government, agencies, and officials to obtain overflight/landing permits and slots in accordance with airport operations and regulations

  • Paying attention to detail in communications to maintain department records and reports, accounts payable, flight schedules, flight logs, and ensure validity of crewmember documents, international identification badges, and records to remain compliant with flight operations

  • Staying abreast of changes in regulations, procedures and equipment that may affect operations or the fulfillment of the flight department mission

  • Being available for afterhours/weekend/holiday calls to schedule aircraft, update flight information, flight follow, or aid flight crew or passengers,

  • Ensuring that aircraft schedules meet with any airport/ airspace restrictions

  • Having knowledge of domestic and international regulations and procedures to notify, coordinate, and establish business relationships with airports, FBOs (Fixed Base Operators), caterers, international handlers, government agencies and officials, to comply with airport hours and operations and to obtain any necessary permits, parking, slots, customs requirements, and any other necessary documents for the flight

  • Performing dispatch brief and debrief with flight crews to share information regarding operational and passenger needs or requests

  • Performing scheduling functions in the software system as needed

  • Assuming any additional duties assigned by the OCC Manager.


Minimum Requirements:

  • 2 years’ experience in Corporate/General Aviation aircraft dispatching role, preferably with charter / commercial operations

  • Experience in international operations

  • Strong background in scheduling software systems; ability to learn new systems quickly

  • Motivation to be involved in an integrated Safety Management System

  • Proficiency in MS365 especially, Microsoft Word, Excel, Teams

  • Excellent communication skills – oral and written

  • Experience working with all levels of management and providing excellent customer service

  • Proven ability to effectively conduct multi-task in a fast-paced, high energy work environment

  • Ability to handle sensitive and confidential data

  • Ability to be flexible and occasionally available after normal business hours to accommodate the aircraft and passenger schedules

Preferred Skills:

  • Experience dealing with VIP and high net worth travelers

  • Large private aircraft scheduling experience with 30-60 passenger loadings

  • Pilot or dispatcher license

  • College degree

About the Company

Freedom II holds a Part 121 Air Operating Certificate (AOC) from the Bermuda Civil Aviation Authority and performs commercial charter operations. Our fleet consists of one B757 and two E170 aircraft.

We offer a competitive salary and benefits package, including health insurance and a retirement plan. If you are a skilled and experienced person with a passion for aviation and a commitment to safety, we want to hear from you. Please submit your resume and cover letter for consideration.

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