Cabin Department Manager - E170

Assuming a leadership role and establishing the operating standards for all Cabin Crew Members;

Ensuring that cabin operations are conducted in accordance with BCAA requirements, applicable State regulations, and Freedom II Bermuda Limited operating policies and standards;

Ensuring that all Cabin Crew maintain the highest standard of dress, deportment, and service to Freedom II Bermuda Limited passengers;

The management of day-to-day aircraft cabin operational issues;

Ensuring that all on board procedures comply with the BCAA and Company requirements;

Liaising with other department heads, caterers, cleaners, etc. on all aspects affecting normal cabin crew operations;

In coordination with the DofO, directing personnel functions such as recruitment, interviewing, hiring, setting performance goals and professional development, conducting performance evaluations, and providing performance feedback and training;

Establishing criteria, development, and implementation of training programs for Cabin Crew Members, to include working closely with training vendors on customization of course development;

Ensuring that the necessary training, including in particular Safety Emergency Procedures training, is given to all Cabin Crew to enable them to achieve a high operational standard and that such training is carried out in accordance with current regulatory requirements;

Ensuring Cabin Crew Members are trained in Freedom II Bermuda Limited procedures and monitoring continual adherence to SOPs;

Ensuring record keeping: cabin crew checks, training certifications and required documents (passports, visas, etc.) for Cabin Crew Members are current and retained in accordance with Freedom II Bermuda Limited policies;

Overseeing Cabin Crew Member documentation to include coordinating the production, distribution, and amendment of the Cabin Crew Manual (OM Part E) and other related department documentation;

Procuring, negotiating, and provisioning the management of cabin safety and galley equipment required for onboard safety and service that meets regulatory requirements and Freedom II Bermuda Limited standard of service requirements;

Directing product development to include menu and service planning, cabin and galley staging, passenger amenities, aircraft stock and additional passenger experience items for the operation;

FBO coordination, including various aspects of the passenger experience (greeting process, waiting area provisions and arrival welcome amenities, passenger escort procedures, etc.);

Directing decision making for preferred cabin service vendors at destination airports, ensuring they meet Freedom II Bermuda Limited requirements and standards;

In coordination with the Director of Safety and Security, participating in Freedom II cabin related SMS activities;

Maintaining regular and open communication with Freedom II management to identify any opportunities to improve CRM between flight, cabin, and engineering departments;

Keeping Cabin Crew informed and motivated through communication, including issuing pertinent planning and operational notices and other information to the Cabin Crew Members as required;

Remaining engaged in industry events, information channels, workgroups, etc. that may provide beneficial information for cabin service, recruitment, and safety operations; and

Assuming any duties delegated by the DofO.