About the Role
The Cabin Department Manager reports to the Director of Operations and is responsible for the professional standards and management of Company cabin crew, ensuring that all aspects of cabin service are conducted in accordance with Bermuda (BCAA) requirements in a safe, cost effective, and efficient manner. The Cabin Crew Department Manager is responsible to the DofO for advising on matters of cabin safety and service.
The position requires a combination of office based work and active flying duties. In addition to the office based duties listed below, the Cabin Department Manager will carry out sufficient flying duties as a SCCM and/or CCM not only to maintain a high standard of personal proficiency in order to assess the competency and efficiency of cabin crew, but also to ensure that the highest possible standards of safety and service delivery are maintained.
Specific Responsibilities and Duties
Assuming a leadership role and establishing the operating standards for all cabin crew members
Ensuring that cabin operations are conducted in accordance with BCAA requirements, applicable state regulations, and Freedom II Bermuda Limited operating policies and standards
Ensuring that all cabin crew maintain the highest standard of dress, deportment, and service to Freedom II Bermuda Limited passengers
Liaising with other department heads, caterers, cleaners, etc. on all aspects affecting normal cabin crew operations
In coordination with the DofO, directing personnel functions such as recruitment, interviewing, hiring, setting performance goals and professional development, conducting performance evaluations, and providing performance feedback and training
Ensuring cabin crew members are trained in Freedom II Bermuda Limited procedures and monitoring continual adherence to SOPs
Overseeing cabin crew member documentation to include coordinating the production, distribution, and amendment of the cabin crew manual and other related department documentation
FBO coordination, including various aspects of the passenger experience (greeting process, waiting area provisions and arrival welcome amenities, passenger escort procedures, etc.)
In coordination with the Director of Safety and Security, participating in Freedom II cabin related SMS activities
Maintaining regular and open communication with Freedom II management to identify any opportunities to improve CRM between flight, cabin, and engineering departments
Remaining engaged in industry events, information channels, workgroups, etc. that may provide beneficial information for cabin service, recruitment, and safety operations
Requirements
At least 2 years' established crew management experience in multi crew environments, i.e. General Aviation (Part 91/135), Cabin Manager experience for Part 121 VIP Operations, or Part 121 SCCM experience. Familiarity with B757, E170, or similar aircraft type highly beneficial
Compliance oriented mindset with the ability to understand and apply international regulatory requirements to the operation
Crew training and mentorship experience in SEP and service standards
A valid passport and the right to work in the United States
Have a high standard of organization, communication, and attention to detail
Sourcing of vendors / suppliers (training, catering, equipment, etc.) and the ability to foster and manager positive ongoing vendor relationships
Proficiency in MS365, especially Word, Excel, and Teams
Self-starter that can work with limited supervision with ability to direct and effectively prioritize
Ability to handle sensitive and confidential data
About the Company
Freedom II holds a Part 121 Air Operating Certificate (AOC) from the Bermuda Civil Aviation Authority and performs commercial charter operations. Our fleet consists of one B757 and two E170 aircraft.
We offer a competitive salary and benefits package, including health insurance and a retirement plan. If you possess strong leadership skills and are detail oriented with a passion for excellence, we want to hear from you. Please submit your resume and cover letter for consideration.